Privacy Policy

Last updated: October 2025

1. Who we are

The Private FDR Group (“we”, “us”, “our”) provides private Financial Dispute Resolution (FDR) services in England and Wales. We are committed to protecting your privacy and handling your personal data lawfully, fairly, and transparently.

2. What personal data we collect

We collect only the personal information you choose to provide to us, such as:

Your name and contact details (e.g. email address, phone number);
Information included in messages sent through our contact forms or by email.

We do not collect special category data (e.g. health information) or financial data through our website.

3. How we use your personal data

We use your personal data solely to:

Respond to your enquiries or requests for information;
Manage and improve our communications and website;
Meet our legal and regulatory obligations.

We will not use your data for marketing without your consent.

4. Lawful basis for processing

Our lawful basis for processing your personal data is your consent when you contact us, and/or our legitimate interest in responding to your enquiry and operating our business.

5. Sharing of data

We do not share your personal data with third parties outside The Private FDR Group, except where required by law or to comply with regulatory obligations.

6. How long we keep your data

We retain personal data only for as long as is necessary and proportionate to respond to your enquiry and meet any legal requirements. Once no longer needed, data will be securely deleted.

7. Your rights

You have the right to:

Request access to the personal data we hold about you;
Request correction or deletion of your data;
Withdraw your consent to processing at any time;
Lodge a complaint with the Information Commissioner’s Office (ICO) if you are concerned about how your data is handled (www.ico.org.uk).

8. Security

We take appropriate technical and organisational measures to protect your personal data from loss, misuse, or unauthorised access.

9. Contact us

For any questions about this Privacy Policy or to exercise your data rights, please contact us: info@privatefdrgroup.com